Refund and Cancellation Policy

Last updated: 30 July 2026

This policy explains how order cancellations and refunds are handled for orders placed through ProcureMyHotel.

Before order confirmation

There is no fee for sharing a requirement or receiving a quotation. You may withdraw a requirement at any point before confirming an order, at no cost.

After order confirmation

Once an order is confirmed and procurement has begun with a supplier, cancellation terms depend on the product category, customization, and supplier commitment already made. Where possible, we will confirm applicable cancellation terms at the time of order confirmation.

Custom or branded products

Orders involving custom branding, printing, or made-to-order specifications may not be eligible for cancellation once production has started. This will be clearly communicated before you confirm such an order.

Damaged, incorrect, or defective products

If a delivered product is damaged, incorrect, or defective, please contact us within a reasonable time of delivery with supporting details (such as photographs). We will work with the relevant supplier to arrange a replacement, correction, or refund as appropriate.

Refund method and timeline

Approved refunds will be processed to the original payment method where possible. Refund timelines depend on the supplier and payment method used and will be communicated at the time the refund is approved.

How to request a cancellation or refund

Contact us

For cancellation or refund requests, contact us at hello@procuremyhotel.example or via WhatsApp at +91 98XXX XXXXX.